FAQ

FREQUENTLY ASKED QUESTIONS

A Podiatrist is a University-educated, registered Allied Healthcare professional who can assess diagnose, manage and treat conditions of the foot and lower limb. These conditions are commonly musculoskeletal injuries, skin conditions, nail conditions, sporting injuries, paediatric foot conditions, the effects of chronic disease e.g. diabetes and loss of the arch of the foot. 

Patients need to bring the following items to their first podiatry appointment, as applicable to their individual circumstance:

  • All relevant medical paperwork or radiographic imaging ( (i.e. CT scans, x-rays, MRI’s, ultrasounds) pertaining to your condition
  • Private health insurance card
  • Department of Veterans Affairs or Medicare card
  • Pension card
  • All referral paperwork
  • Medication lists
  • For functional assessments please bring all pairs of shoes worn for work/school/daily activity.

No, a referral is generally not required to book a Podiatry appointment. However, your GP may specifically refer you the Podiatrist for a condition they are treating you for.

There are also some circumstances that call for you to obtain a referral from your GP prior to booking, these are as follows:

  • Veterans holding Department of Veterans’ Affairs (DVA) gold cards
  • Veterans holding Department of Veterans’ Affairs (DVA) white card – where the referral specifies the condition and treatment required. White card holders require prior approval of podiatry treatment
  • Individuals participating in the Medicare Enhanced Primary Care Plan (EPC) with chronic or complex medical needs. 
  • Individuals receiving treatment as a result of an injury occurring in their course of their employment, i.e. Work Cover.

We suggest all people to wear shorts or pants that can be rolled up over the knee.

Also, we suggest all nail polish, gel polish or shellac be removed prior to your appointment.

Yes, in particular circumstances we do Bulk-Bill. Medicare only covers Podiatry for patients who have an Enhanced Primary Care Plan (EPC) issued by their GP. After we receive a GP referral made out to ‘Foot HQ’, the patient is eligible for up to 5 Bulk-Billed Podiatry visits (or the number of appointments allocated by the referring GP) for skin and nail care per calendar year.

It is the responsibility of the patient to be aware of how many appointments they have used for other allied health services. If your EPC has expired or the rebate has already been allocated to other services the standard service fees will apply.

For those without an EPC plan or those enquiring into orthoses, Foot HQ is a private billing practice.   

Yes. A HICAPS Terminal is located at our Miranda clinic to allow for on-the-spot private health fund claims processing. All major health funds are accept at our Foot HQ Clinic, but if you are unsure about whether your private health fund is accepted or not, get in contact with us at info@foothq.com.au. 

*Note* different private health funds account for different amounts of rebates. 

Yes. To be seen at Foot HQ under workers or motor vehicle accident compensation we require a referral from your GP and a letter from the Insurance Company approving the initial consultation and medical report.

Sport injuries can be very difficult to treat without the help of a professional. With the guidance of a Podiatrist, a range of injuries can be treated without the need for surgery such as: 

Our Podiatrists will walk each patient through a specialised rehab program tailored to their individual needs. We perform rehab programs in three levels to ensure the patient can both recover from their sports injury and are conditioned to avoid further injuries. The Foot HQ difference is that we optimise our rehab so our patients don’t just return to their pre-injury state, but come out more confident and ready for returning to their daily activities..

Yes, we provide a home visit service. Please contact the clinic for pricing information as our fees are based on the distance from our Foot HQ clinic and parking availability.

We understand that you may not always be able to make your scheduled appointment. If you can’t make an appointment please contact our reception at (02) 8520 8818 at least 24 hours prior to cancellation or rescheduling.
 
Missed appointments or cancellations without 24 hours’ notice may be charged the consultation fee.
We have on-street parking right outside our clinic and two disability parking spots available on the corner of Jackson Avenue & Urunga Parade, Miranda.
 
Additionally, the Miranda Westfield parking lot offers 3 hours free parking in Jackson Avenue approximately 200m from our clinic. 
 

Book an appointment online or call us on (02) 8520 8818